Refund policy

Since items are handmade to your specific measurements, ALL SALES ARE FINAL. We do not offer refunds for any items. *Refunds will not be given due to incorrect measurements. Please double check that your measurements are correct before checking out*

Items are eligible for a refund if they arrived damaged or the wrong item completely. Please contact us at lushleahbrand@gmail.com immediately after receiving the damaged item with pictures of the damage included.

To be eligible for a return, your item must be in the same condition that you received it, with the tags still attached. You’ll also need the receipt or proof of purchase. Items are only eligible for return if the item is damaged upon arrival, or the wrong item completely. We will exchange your item free of any extra shipping cost, and send you a prepaid return label for the inconvenience. Unfortunately, we cannot accept returns sale items or gift cards.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please give an additional 3 weeks for exchange items to be made, and shipped after sending the faulty item back to us.
You can always contact us for any return questions at lushleahbrand@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As above, your item must be in the same condition that you received it, with the tags.